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SHIPPING, RETURNS & FAQ


When shopping online, we all have questions once in a while. Below, we have compiled the most frequently asked questions. If you don’t find your answer, please contact us at info@bag-all.com.

SHIPPING


All orders ship from our New York store and shipping will be calculated at checkout based on order size and weight. At checkout, there will also be an option of either USPS, DHL or UPS. The expected delivery time is currently 10-15 business days. 


Due to COVID-19, restrictions are currently in effect for standard USPS shipping to Australia. Customers will need to pay an extra shipping cost for parcels to be sent with DHL. 


Please note, all orders are shipped directly from the US. Local taxes and customs may apply to your order. Please check the fees in advance of placing the order.


If you are located outside Australia, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoid custom fees. Bag-all has stores in New York, Stockholm & Paris, and offices in Sydney, Kuwait, and Korea with local websites. Please click buttons below to go there!

RETURNS


If you wish to make a return or an exchange, please email hello@bag-all.com with your name, order number and inquiry.


You have 30 days from the delivery date to request an exchange and 14 days from the delivery date to request a refund. *All monogrammed items and items on sale are final sale and cannot be returned or exchanged.


A quick heads up: to make a successful return, we just need the item(s) you are returning in new, unused condition and in their original packaging.


For refunds, we will send you a prepaid postage label. You will be able to download and print this. The cost for this label is AU$25 and will be deducted from your total refund amount. 


FREQUENTLY ASKED QUESTIONS


ORDERING A GIFT FOR SOMEONE ELSE ?


 When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information. 


If you also want to include a handwritten note, email us at info@bag-all.com with what you want the note to say and reference to your order number.



CUSTOMIZED BAGS



We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, CLICK HERE. The minimum for custom printed bags are 300 pieces.


If you want to personalize just a few bags, we offer monogramming, ribbon changes and other add-on items. Read more HERE. There is no minimum for personalizing bags with monogram.

WHEN DO YOU SHIP?


We pack and ship 5 days a week. Most likely, your order will get packed within 48 hours of you placing your order. Once it is packed and ready to go, you will get an e-mail with a tracking number.


The orders are picked up daily Monday through Friday.


If you have not received your tracking information and it has been over 2 business day, please contact us at info@bag-all.com

WHAT ARE MY PAYMENT OPTIONS?


We accept PayPal, Visa, MasterCard, Discover and American Express.



CUSTOM & TAXES


All orders are shipped directly from our warehouse in China. Local taxes and customs may apply to your order. Please check the fees in advance of placing the order.



CAN I CHANGE MY ORDER?


We try to ship all orders quickly so send an email ASAP to info@bag-all.com and we will let you know if it is possible to change the order or not.


INTERNAtiOnAL ORDERS


International packages will typically take 8-17 working days to arrive to their destination.


With all trackable options, Bag-all will be responsible for the order until it is in your hands. If something happens along the way we will refund or replace it.


Please feel free to email us, info@bag-all.com if there is anything we can further assist you with.


WHAT ARE THE SHIPPING OPTIONS?


At check-out, we have a flat rate range for shipping orders to Australia & New Zealand. The rate will range from $20-29 depending on the size and weight of your package, and all orders will ship with FedEx or USPS. But don’t worry, you are not committed to purchasing anything until you press the Pay button.


CARE INSTRUCTIONS


Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine washed on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. 


All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.


JOIN THE BAG-ALL TEAM


If you would like to work at Bag-all, please send along your resume and a personal letter to info@bag-all.com.We are always looking for new talent to grow together with us.


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