When shopping online, we all have questions once in a while. Below we have compiled the most frequently asked questions. If you don’t find your answer, please contact us at firstname.lastname@example.org.
At check out, we have a flat rate range for shipping orders to Australia & New Zealand. The rate will range from $20-29 depending on the size and weight of your package, and all orders will ship with FedEx.
Please note, all orders are shipped directly from our warehouse in China. Local taxes and customs may apply to your order. Please check the fees in advance of placing the order.
If you are located outside Australia, please check if there is a Bag-all store closer to where you live. Ordering from a local Bag-all ensures quicker deliveries and can help avoiding custom fees. Bag-all has offices in Stockholm, Sydney and Kuwait with local websites. Please click buttons below to go there!
Bag-all will accept returns of any unused items for any reason within 30 days of the purchase, no questions asked. However, products that have been personalized with a monogram can not be returned.
There is no reimbursement for the shipping cost nor for the return shipping. For returns, please contact email@example.com.
When the items have been received by us, we will refund the card you used to make the purchase.
In the case of a defected item, please send a picture of your defected item and include your order number to: firstname.lastname@example.org
When ordering a gift, be sure to enter your email address to receive all summary information, but enter the recipient’s name and shipping information.
If you also want to include a handwritten note, email us at email@example.com with what you want the note to say and reference to your order number.
We can help you make bags in various sizes, colors and designs. For more information about how to order customized bags, click “About” and then “Custom”. The minimum for custom printed bags are 250 pieces.
If you want to personalize just a few bags we offer monogramming, ribbon changes and other add-on items. Read more under the tab “Shop - Monogram/Personalize”. There is no minimum for personalizing bags with monogram.
We pack and ship 7 days a week. Most likely your order will get packed within 12-24 hours of you placing your order. Once it is packed and ready to go, you will get an e-mail with a tracking number.
The orders are picked up daily Monday through Friday.
If you have not received your tracking information and it has been over 2 business day, please contact us at firstname.lastname@example.org
We accept PayPal, Visa, MasterCard, Discover and American Express.
All orders are shipped directly from our warehouse in China. Local taxes and customs may apply to your order. Please check the fees in advance of placing the order.
We try to ship all orders quickly so send an email ASAP to email@example.com and we will let you know if it is possible to change the order or not.
International packages will typically take 8-17 working days to arrive to their destination.
With all trackable options, Bag-all will be responsible for the order until it is in your hands. If something happens along the way we will refund or replace it.
Please feel free to email us, firstname.lastname@example.org if there is anything we can further assist you with.
At check out, we have a flat rate range for shipping orders to Australia & New Zealand. The rate will range from $20-29 depending on the size and weight of your package, and all orders will ship with FedEx. But don’t worry, you are not committed to purchasing anything until you press the Pay button.
Bag-all's gift bags, tote bags, organizing and travel bags should be hand washed or machine wash on cold. My cases collection and World traveler totes should all be spot cleaned. Tip! Baby wipes are fantastic to use for removing stains. All bags should air dry flat and be ironed on low heat on the opposite side of the print. Store the bags flat with the bottom folded between uses so the bags are ready to be used – and reused – over and over again.
If you would like to work at Bag-all please send along your resume and a personal letter to email@example.com.We are always looking for new talent to grow together with us.